HOME TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. Use of the Website

Welcome to the GenevivesWeb.com website (the "website"). By accessing this website you agree to these terms and conditions (the "Terms"). If you do not agree to them you may not use this website and should leave it immediately.

genevievesweb.com  is an online service of genevievesWeb ("Genevievesweb.com"/"We"/"our"/"us") provided solely for your personal use for the sale of clothing, accessories and other Items ("Items").

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:

  • be the holder of a valid debit/credit card
  • warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects

If your personal information changes then please notify us immediately by contacting Customer Services on the following email customercare@genevievesweb.com

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

 

2. Making an Order

When you order an Item from GenevievesWeb.com. you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Confirm Order button at the end of the online order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Genevievesweb.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) or wish to order by telephone please contact Customer Services on +44 (0) 208 458 9616 during our office hours of Monday to Friday 9amto5.30pmGMT, or email orders@genevievesweb.com

We may not accept your order if

  • (a) An item you have ordered is out of stock,
  • (b) We are unable to obtain authorisation for your payment or
  • (c) If we identify a product or pricing error.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in below.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.

 

3. Price

All prices indicated for Items available via the Website are inclusive of V.A.T (where applicable) at the current rate and are quoted in pounds sterling with a link to enable you to convert the purchase total into your local currencies. Please note that these are an approximate conversion and that each currency is subject to a general fluctuation depending on the exchange rate at the time it was entered. We will update these currencies on a regular basis but may not reflect the daily exchange rate. At point of purchase VAT will be deducted from the subtotal if the delivery address stated is outside of the EU.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

 

4. Delivery

We Ship Worldwide and aim to deliver in perfect condition and in the shortest possible time. UK and overseas orders are shipped by DHL for a speedy delivery.

Our Delivery charges are :

  • £10 for UK next working day Delivery
  • £20 for EU orders - 2-3 working days
  • £30 for overseas - 2-3 working days

All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please email us at info@genevievesweb.com and we will either track your shipment for you or email you a tracking number which can be used on the DHL website -www.dhl.com

Please order from GenevievesWeb.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as GenevievesWeb.com cannot be responsible for this.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.

All new orders are deemed separate and each is treated individually.

As a security precaution, an e-mail and a copy of the invoice will be sent to the card holders registered e-mail address and home address, and we will require a signature upon delivery for all goods shipped.

 

5. Returns

While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging.

The process is simple . Please follow the steps below:

Contact us (on the details below) within 48 hours of receiving your order, we will issue you with a Returns Number

Detail the Returns Number on your receipt, and enclose with the item(s) you wish to return

Your items must be shipped to us using our DHL carrier. To contact DHL in the UK call 0870 1100 300, or visit www.dhl.com  for global contact details.

In order to arrange your DHL shipment, please use the DHL Airway Bill found enclosed with your purchase. All of the details on this Airway Bill will already be filled in, simply sign and date the slip appropriately.

The shipping charges you will incur through returning a package are detailed in Pound Sterling as follows.

  • £10.00 within the UK
  • £20.00 within the EU
  • £30.00 outside the EU

 

We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt.

 

Returning Goods from Non EU Countries

If you are receiving your order outside the EU, you will also have received a Proforma Invoice with your package, this needs to be completed and enclosed with the items you wish to return.

On this form please indicate which item(s) are being returned by ticking the boxes alongside the product details. Complete the Returns Number section with the number you have been issued and sign appropriately.

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.

PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Genevievesweb is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RN.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.

GenevievesWeb Website Returns Department 
Tel. +44 (0) 208 458 9616 or Email mailto:returns@genevievesweb.com

 

6. Credit Cards

genevievesweb.com allows orders to be processed online, or over the phone, using a valid credit or debit card.

Your credit card company may undertake an additional security check to confirm it is you making the order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

7. Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.

Risk in the Items will pass to you on delivery to you.

 

8. Contacting Us

If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at info@genevievesweb.com or please call +44 (0) 208 458 9616 between the office hours of 9am and 5.30pm GMT Monday to Friday.

If you would like to contact a Customer Support Representative about a general enquiry please e-mail customercare@genevievesweb.com

 

9. Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of genevievesweb.com, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of GenevievesWeb, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence in the section entitled "Limited Licence" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For the avoidance of doubt, GenevievesWeb does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on belong to their respective owners.

 

10. Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

  • a. modify or download the Website or its contents (except caching or as necessary to view content);
  • b. make any use of the Website or its Content other than personal use;
  • c. create any derivative work based upon either the Website or its Content;
  • d. collect account information for the benefit of another party;
  • e. use any meta tags or any other "hidden text" utilising our name or the Trade Marks without our express written consent; or
  • f. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

  • a. link to, but not replicate, our Content;
  • b. not imply that we are endorsing such website or its services or products;
  • c. not misrepresent its relationship with us;
  • d. not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
  • e. not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
  • f. not use any Trade Mark without our prior written consent; and
  • g. not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.
  • Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

11. Third Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

 

12. Submissions

We welcome inquiries or feedback on the products you use or might like to purchase; however, it is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, "Submissions") will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, transferable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concept or know-how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to fully indemnify us for all claims arising from your claims to any rights in any Submission.

 

13. Representations and Warranties: Limitations of liability

We make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

  • a. interruption of business;
  • b. access delays or access interruptions to the Website;
  • c. data non-delivery, mis-delivery, corruption, destruction or other modification;
  • d. loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;
  • e. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
  • f. any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
  • g. events beyond our reasonable control.

Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred pounds (£100.00). Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.

 

14. Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from Genevievesweb shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this section shall apply.

 

15. General

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from Genevievesweb, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Genevievesweb shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us by email at customercare@genevievesweb.com

 

16. Governing Law

Your use of this Website and any purchase by you of any Item from Genevievesweb shall be governed by English law and you hereto submit to the exclusive jurisdiction of the English courts.

© 2010 Genevievesweb All Rights Reserved.