HOME PLACING AN ORDER

PLACING AN ORDER

When you order an Item from genevievesweb.com. you are offering to buy it for the price stated, subject to these Terms.


You will be guided through the process of placin g an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the CONFIRM ORDER button at the end of the online order process.


Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Global Labels.


Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.


Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.


If you require any information regarding your order(s) or wish to order by telephone please contact Customer Services on +44 (0) 208 458 9616 during our office hours of Monday to Friday 9am to 5.30pm GMT, or email customercare@genevievesweb.com 


We may not accept your order if

  • (a)An item you have ordered is out of stock,
  • (b)We are unable to obtain authorisation for your payment or
  • (c)If we identify a product or pricing error.


We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.


If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out in below.


We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.